Frequently Asked Questions

Q1. How do I choose the right size?

Please refer to the size guide on each product page before placing your order. We recommend comparing the measurements with a suit or garment that fits you well.

Q2. Do you ship to Japan?

Yes. We currently ship to selected international destinations, including Japan. Available shipping options and costs will be shown at checkout.

Q3. How long does shipping take?

Delivery times vary depending on the destination and shipping method. Please check our Shipping Policy for the latest estimated delivery times.

Q4. How much is shipping?

Shipping costs depend on the destination and package weight. The available shipping options and shipping fee will be displayed at checkout.

Q5. Can I track my order?

Yes. Once your order has been shipped, we will provide tracking information so you can follow your delivery.

Q6. Can I change or cancel my order?

If your order has not been shipped yet, please contact us as soon as possible. We will do our best to assist you. Once an order has been shipped, changes or cancellations may no longer be possible.

Q7. Can I return or exchange an item?

Our return and exchange policy depends on the item and reason for the return. Please see our Return & Refund Policy for detailed information.

Q8. What payment methods do you accept?

We currently accept major credit and debit cards and PayPal. Available payment methods will be displayed at checkout.

Q9. Will the product look exactly like the photos?

We make every effort to show our products accurately. However, colors may appear slightly different depending on lighting, photography, and your device or screen settings.

Q10. What materials are your suits made from?

Material composition varies by product. Many of our suits feature premium materials such as 100% pure wool, Bemberg lining, and natural horn buttons. Please check the individual product page for detailed specifications.

Q11. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible after receiving your order. Include your order number and photos showing the issue so that we can assist you.

Q12. Can I order a suit online without visiting a store?

Yes. BANG&MAIZE is an online store, so you can browse our collections, select your size, and place your order online.

Q13. How can I contact BANG&MAIZE?

If you have any questions about our products, sizing, shipping, or orders, please contact us through our Contact Us page. Our team will be happy to assist you.